Using and Abusing Metrics
EXPLAINED & ANALYZED ON A SETTING OF A PAYROLL OFFICE, IN WHICH 4 PAYROLL SPECIALISTS IN A SCHOOL DISTRICT PROCESS A PAYROLL FOR ABOUT 1500 EMPLOYEES
Read the attached brief paper about common misunderstandings and mistakes made with business metrics. Think of a metric that is used in your work environment. If you have not been employed then think about the grade you receive for this course and how it is calculated (refer to the course syllabus).
1. Define the metric and explain how it is used.
2. What about this metric, and its use, would Hank Marquis think is beneficial? What would he think is incorrect, or even harmful?
3. Is this a leading or lagging metric? Explain your answer.
4. What would you do to improve this metric or its use.