Assignment:
What types (if any) of positive communication did you find? (Give examples
What techniques did you witness or experience? Were the majority of techniques used positive or negative?
How did you (or whoever you witnessed) react to the communication techniques experienced? (Be specific.)
Suggest improvements where techniques or language used were negative.
Visit no fewer than 2 (and no more than 4) stores or businesses in your area for the purposes of this assignment. You can be a customer yourself or just an observer. The returns desk at a retailer might be a good place to start. Notice details of transactions and interactions between service personnel and customers.