1. We have discussed Deming’s 14 point in few cases. How do you see that these points can be implemented in the Cisco company?
2. The legal assistants at a prestigious law firm have proposed a new search engine for their use. They charge their clients $395 for each title search and pay their clerks $26.25 per hour. Currently, a typical search process requires 41 minutes of each person's time. With the new tool, they will need only 37 minutes per search but they will be charged $2.2 per search in fees. What is the percent change in multifactor productivity compared to the current search process?