Question 1. Where do you think responsibilities lies when disasters are created by outsourcing? Not to say all outsourcing creates disasters, but we are all familiar with issues in quality and regulatory differences. One current problem is with orange juice from countries outside the US. What can organizations to do mitigate such problems?
Question 2. Capacity planning can have different meanings to individuals at different levels within the operations management hierarchy. Can you explain what some of those differences might be?
Question 3. How can a service organization address strategic capacity planning?
Question 4. What are some ways that organization measures supply chain performance?