1. Vision statements are used to create a better understanding of the overall purpose and direction of the organization. Vision statements:
a. are very specific
b. provide specific objectives
c. set organizational structure
d. evoke powerful and compelling mental images
2. Territorial protection in franchising:
a. varies according to industry.
b. is basically every franchisee for him/herself.
c. is absolute and uniform across industries.
d. is no longer an issue for most franchisees.