1.From the interaction does it seem to you that Alan is actively listening? Why or why not?
2.Describe how Alan's opening comments in the video (his view of his job) affect his approach to the performance reviews. Does Alan's view of his job foster a negative or positive work atmosphere with his employees? Explain.
3.Identify specific comments by Alan that show he is either effectively listening to his employees or that he is not.
4.Using the effective listening guidelines in the text, make three suggestions that would allow Alan to fulfill his responsibility to provide employees with critical feedback about performance and to establish a supportive climate.
5.What suggestions would you give Alan about how to start interviews in ways that establish a supportive environment for interaction?