The Regency Grand Hotel Case
1. Use the MARS model to describe the employees’ behavior after John Becker took over as general manager at the Regency Grand Hotel. Explain which portions of the model (role perceptions, motivation, situational factors, etc.) may have changed and led to the different behavioral outcomes.
2. Would you recommend the implementation of an MBTI personality test in this organization? If no, explain why not and discuss the negative consequences you think might occur. If yes, explain how the test should be used (selection? development?) and provide support for your decision.