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use the case study on pages 408-424 of your


Use the Case Study on pages 408-424 of your textbook: Oakland, J. S. (2003) TQM: text with cases. 3rd ed. Oxford: Butterworth-Heinemann.

QUESTION:

1) Assess the strategy underlying the changing model of self-assessment used by Unilever HPCE over the six-year period of the case study.

2) Evaluate its success in terms of bringing about real improvements.

Attachment:- Case Study.zip

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