Use complex workplace communication strategies
1 What are the disadvantages in using the appeasing approach?
2 How does the passive-aggressive approach undermine communication?
3 What spoken and non-verbal behaviors characterize assertive communication?
4 What value is there to using metaphors in assertion?
5 What are the five principles of effective negotiation?
6 What is meant by the acronyms ‘BATNA' and ‘WATNA'?