Upon analysis of this case study, the main issue in front of Sam is that he needs to deliver an important project to one of his prestigious clients and he is unable to delegate the work to any of the available team members. Various personal and interpersonal reasons have been noted in the case as reasons for the members not to accept the responsibility. First of all, it can be seen that Sam is unable to make use of his managerial power over the matter and his approach to the team members is rather a laissez-faire type where he wants to hear the commitments spontaneously from his team rather than delegating specific task to one another. Although, this approach is good for a more evolved team, presently this is ineffective for Sam as the team members are not motivated. If Sam wants to pursue the same approach, he needs to ensure that the members are empowered and motivated. Furthermore, only mentioning that the project is going to be "challenging and high profile" is not sufficient and instead, Sam should explain to his team members the benefits, details and highlight of how a member taking up the responsibility can progress ahead of the others. Although if this form of motivation still does not work, Sam should change his leadership style and use a more coercive form of leadership.
It is also evident that there are problems regarding Sam's conflict management techniques. It seems from the case study that he is relying on an accommodative form of conflict management. For example, the issue with Anne, Felicity, Peter, and Deborah are behavioural and can be addressed by negotiating and dealing with an assertive form of conflict management. Sam should implement a collaborative style of conflict management here. This should reinforce Anne and Felicity with Deborah or Peter to reduce their problems or behavioural issues. Finally, Being a multinational business if everything stills remain adverse, Sam needs to take the help of the chain of command existing within the organisation and inform the next level of the hierarchy regarding these barriers and ask for intervention and strategies to overcome such obstacles.
How would you know if it was good advice? Write 375 words to answer the question drawing on three relevant concepts.