Problem: How to answer Understanding the relm of healthcare and what goes on behind closed doors. My wife works 40 plus hours a week and she loves taking care of the patient. Safety, effectiveness, patient-centeredness, timeliness, efficiency, and equity my wife encounters these practices daily. Quality managment has to be to standard. I would not trust the medical providers. Medical field provides a special service to a customer. What sets your practice over the others in you line of work?