4.51. Understanding, controlling and improving an organization's processes to create value for all stakeholders would be called:
a. The SIPOC diagram
b. Process performance metric
c. Business process management
d. The establishment of KPIVs and KPOVs
4.52. The initial construction of several matrices to display a QFD involves the building of a "house of quality."
The side walls normally depict:
a. Customer needs and comparison of customer priorities
b. Competitive ratings and rankings
c. Design features and rankings of design features
d. Technical competitive assessments and target values
4.53. When constructing a tree diagram what is the last set of content additions?
a. Whys
b. Targets
c. Means
d. Goals
4.54. The target length of an initial six sigma project should be approximately:
a. 60 days
b. 90 days
c. 120 days
d. 180 days
4.55. The SIPOC process map stands for suppliers, inputs, process, outputs, and customers.
It provides a view of the process that contains approximately how many steps?
a. 21-40 steps
b. 16-20 steps
c. 8-15 steps
d. 4-7 steps
4.56. Parallel activity paths are most likely to be noted using which of the following quality planning tools?
a. Tree diagrams
b. Activity diagrams
c. Matrix diagrams
d. Interrelationship digraphs
4.57. The boundaries of a project are contained in the:
a. Problem statement
b. Project scope
c. Goal statement
d. Resources required
6.18. A regression analysis yielded a total sum of squared errors of 1000 and a total sum of squares equal to 1600.
What is the correlation coefficient?
a. Cannot be determined from the given information
b. +0.375 or -0.375
c. +0.612 or -0.612
d. +0.790 or -0.790
6.19. American visitors to an aluminum plant in Japan were given white gloves to wear.
What category of the 5S program was being displayed?
a. Sort
b. Scrub
c. Straighten
d. Standardize