Problem 1: Understand the definitions of quality.
Problem 2: What is ISO 9000?
Problem 3: Review Total Quality Management (TQM)?
Problem 4: Know Deming's 14 points.
Problem 5: What is a fish-bone chart? 20. Understand process strategies.
Problem 6: Review production technology in the Supplement to Chapter 7.
Problem 7: What is breakeven analysis?
Problem 8: Review the methods of evaluating location alternatives