Question 1:
(a) You are required to name the dimensions you would use to appraise the quality of a product
(b) You are required to classify the dimensions you would employ to evaluate the quality of a service
Question 2:
(a) "Productivity and quality are the two faces of same coin". Discuss
(b) There are various types of team in a TQM environment. You are needed to identify those teams and to comment on their particular characteristics.
Question 3:
(a) You are required to define followings:
(i) Prevention cost
(ii) Appraisal cost
(iii) Internal failure cost
(iv) External failure cost
(b) A company has collated the following information on its quality related cost. Using this information, you are required to advise the company
|
Cost
|
Rs (000)
|
|
Rework and repair
|
75
|
|
Quality training
|
5
|
|
Inspection and test material
|
7
|
|
Laboratory testing
|
12
|
|
Warranty cost
|
14
|
|
Downgrading
|
25
|
|
Scrap
|
15
|
|
Re inspection and retesting
|
25
|
|
Quality system audit
|
2
|
Question 4:
(a) "Quality is free". You are required to comment on this statement.
(b) E.Deming was against the use of performance appraisal in organisation adopting TQM principles. You are required to comment on arguments he put forward to justify his reasoning.