Assignment:
1. You may be familiar with the expression, "a picture is worth a thousand words." If an employee's words send one message while their non-verbal communication sends a different one, the customer will place much more weight on non-verbal. The following are types of non-verbal communication:
- Posture
- Gestures
- Facial expressions
- Eye Contact
- Body movement
- Appearance
- Tone and inflection of voice
For example, a customer requests assistance and an employee responds, "Welcome and how may I help you?" However, if at the same time, this employee has a frown and a harsh tone, despite the words, the customer may not believe this is sincere and become upset.
Describe a customer service scenario where the non-verbal communication of an employee can leave either a positive or a negative impression on a customer, and explain why it is so important for employees to be aware of the non-verbal cues they exhibit.
2. For this project you have to look at financial ratios. Businesses with little experience can find it difficult to have a strong command of the full importance and impact of these ratios. Share a link to an outside source (a video link or a website link for example) that helps describe one or more of the financial ratios or a financial ratio topic and include a summary of the source.
3. Avant-garde is a French term, that when applied to art, refers to artists who experiment with new media, invent new art techniques, and deviate from traditional art approaches.
Identify one traditional art medium or technique and one experimental art medium or technique from your lectures or textbook. How has your perception of art changed or expanded as a result of learning about traditional and experimental art media?