McShane, S. L., & Von Glinow, M. A. (2008). Organizational behavior (4th ed.). Boston, MA: McGraw-Hill/Irwin
Question 1: Metaphors and other types of ambiguous language are useful when:
a) the sender wants to communicate to people experiencing information overload.
b) the message is sent through the grapevine rather than formal communication channels.
c) the sender wants to minimize the risk that the receiver would misinterpret the message sent.
d) the issue or concept that the sender is trying to communicate is ill-defined or complex.
e) ambiguous language is useful under all of these conditions
Question 2: Employees can "push" (expand) the data-carrying capacity of information technology when they:
a) avoid emotional contagion.
b) are highly experienced with that communication medium.
c) are unfamiliar with the receiver of the information being sent.
d) avoid using jargon or short-hand symbols in the communication.
e) first use that communication medium.
Question 3: Which of these statements about sending your message to other people is FALSE?
a) Empathize with the listener when forming your message.
b) Avoid presenting the message when the listener is easily distracted by other matters.
c) Focus the message content on the problem or issue, not on the person.
d) Avoid repeating the information or creating any other redundancy in the message.
e) Be descriptive rather than evaluative; that is, don't make the listener defensive.
Question 4: Research suggests that effective workspace design mainly balances the trade-off between:
a) social interaction and emotional contagion.
b) verbal and nonverbal communication.
c) employee privacy and social interaction.
d) information overload and information underload.
e) employee privacy and information overload.