Module 7: Mastery Exercise
Question 1 :When we have settled on a solution to a problem, we next need to settle on ____________.
a an assessment tool
b a marketing metric
c a course of action
d compensation scales
Question 2 : According to Llopis (2013), ___________________ enables a boundary-less organization whose culture is focused on the betterment of a healthier whole.
a having strategic plans
b conducting transparent communication
c breaking down silos
d meeting with open-minded people
Question 3 : An organization's code of ethics relates to___________________.
a the organization's position when it comes to moral issues
b direction on where an organization can conduct its business
c instructions on how leaders should hire personnel
d none of the above
Question 4 : True or false? Problem-solving is the process of eliminating the discrepancy between the actual and desired situation.
True
False
Question 5 : There are several reasons people perform poorly. They include which of the following?
a They do not always know what they are supposed to do.
b They do not know how to do it.
c They do not know why they should do it.
d all of the above
Question 6 :According to Maxwell (2012), asking the right questions, talking to the right people, and getting involved in the problem are all steps taken during the _____________.
a problem-solving step
b problem-defining step
c prioritizing-the-problem step
d identifying-the-problem step.
Question 7 :The most neglected aspect of problem-solving is____________
a evaluation
b mediation
c reassignment
d marketing
Question 8 :______________________ is the law that prevents American companies from bribing foreign officials.
a U.S. Foreign Trade Act
b U.S. Foreign Corrupt Practices Act
c U.S. International trade Act
d The Sarbanes-Oxley Act
Question 9 :Among the sources of conflict are which of the following?
a structural differences
b communication differences
c personal differences
d all of the above
Question 10 : With respect to the study of ethics, Derr (2012, p. 67) tells us that ________________ is a goal-directed theory that "emphasizes happiness or the greatest good for the greatest number" and involves the ability to predict the consequences of an action.
a casuistry
b deontological ethics
c the beneficence principle
d utilitarianism