Tqm is a process by which management develops policies and, Operation Management

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Tqm is a process by which management develops policies and

According to (Blocher,Stout,Juras & Cokins,2016), TQM is a process “ by which management develops policies and practices to ensure that the firm’s products and services exceed customers expectations”(pp11).

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Operation Management: Tqm is a process by which management develops policies and

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