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total quality management tqm is now practiced in

Total Quality Management (TQM) is now practiced in business as well as in government, the military, education, and non-profit organisations. TQM is thus applied to any type of organisation making it a widely used philosophy and a management tool applicable to all sectors.

(i) Briefly explain the key elements of TQM.

(ii) Explain at least five steps a Manager can take to facilitate TQM.

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