Textbook: Purchasing and Supply Management by Johnson/Flynn
True / False
1. Total quality management (TQM) is a philosophy and system of management focused on short-term success through statistical process control.
2. A control chart is used to filter the common cause variation from the special cause variation.
3. Lean thinking focuses on maximizing profitability while minimizing waste in the form of the costs of quality (scrap, rework, and inspection).