Total Quality Management involves the use of seven tools (Ishikawa). Match the description which best describes each of these tools. Each answer is used only once.
Control Charts; Check sheet/ check lists; Histogram; Pareto analysis; Cause-and-effect diagram; Scatter diagrams; Flowcharts
A - A graphic display to determine if the process is under control
B - Reveals if there is a correlation between variables
C - Represents grouped data by frequency of occurrence
D - List of things to be checked or completed to ensure nothing is omitted
E - Shows cash inflows and outflows by period
F - Shows the steps in a process and highlights room for potential improvement
G - Diagram to identify root causes of problems developed by Karoa Ishikawa
H - Technique to prioritize problems so that focus can be placed on iems with greatest results