1. Top management members do not want a tall organization, so they should ________.
a. follow the principle of maximum chain of command
b. stress the importance of low risk behaviors to employees
c. hire more managers to supervise lower level managers
d. offer training to employees to enable them to make more decisions
2. An organization CANNOT standardize activities at the ________ stage.
a. personnel
b. conversion
c. output
d. input