You are a network administrator responsible for all network platforms and services.
Today, employees are having performance issues with services hosted on internal servers. You confirm that all servers are running slower than normal.
Troubleshoot the problem using the five-step method described in the textbook (page 38). List the steps in order.
Step 1 : Understand the symptoms in detail
Step 2 : Know all the system's components
Step 3 : List all of the possible cause of the problem
Step 4 : exclude as many possibilities as possible logically
Step 5 : prioritize the alternatives you cannot eliminate logically. Begin with the most likely ones and perhaps the easiest to test