1. To increase the effectiveness of disciplinary meetings, you should do all of the following EXCEPT:
a) Be calm
b) Schedule the meeting with a lot of lead time
c) Prepare opening remarks
d) End on a positive note
2. In order to transition their organization and maintain commitment and performance, leaders should do all of the following EXCEPT:
a) Identify tensions
b) Change the other change levers to support the reorganization
c) Invest for the long term
d) Management should follow all of these principles