This case takes a horizontal slice through a number of

Question

Case: TUFS

This case takes a "horizontal" slice through a number of coexistent issues (see Appendix A for a more detailed discussion of these). As a result, the challenge is "knowing where to start" - just as it is in real organizations - and this requires detective work.   

After reading the case please respond to the questions below.

Discussion Questions

1. Should Northern have invested in TUFS"?
2. What went wrong with the TUFS investment and what can be done to prevent these problems in the future?
3.  What does Northern need to do to realize the benefits that were projected for TUFS?
4. How can they measure these benefits?