This assignment has two objectives. The first objective is to demonstrate how staff and their respective productivity can be monitored across HIM departments. The second objective is to provide staff feedback based on their current performance.
Assignment Description:
As the HIM manager, you have several teams that report to you, including; coding, release of information, and scanning. Below you will find some information on each team based on recent audits. Research and locate AHIMA's productivity benchmarking standards to assist in completing the assignment.
A productivity and accuracy audit recently occurred of the five coders that report to you. Below are the results of the study:
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Productivity
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Accuracy Rate
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|
Coder One
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45 charts in 8 hours
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75%
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|
Coder Two
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24 charts in 8 hours
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98%
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|
Coder Three
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30 charts in 8 hours
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98%
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|
Coder Four
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50 charts in 8 hours
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60 %
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|
Coder Five
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10 charts in 8 hours
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97%
|
Your department currently receives on the average 300 charts per day. Your facility compliance guidelines state that coders should maintain at least a 95% accuracy rate. Using the audit results, AHIMA's benchmarking standard, and compliance guidelines, develop feedback for each of the coders.
Your feedback to each coder should be positive and comprehensive. Feedback must address at least productivity, accuracy, and suggestions for improvement. During this process, the department director has asked you to evaluate if you have enough staff to maintain the workload and to make recommendations for a change in staffing if necessary. Develop a proposal for staffing change if necessary.
A productivity and accuracy audit recently occurred of the three release of information staff that report to you. Below are the results of the study:
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Productivity
|
Accuracy Rate
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|
ROI One
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24 charts in 8 hours
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95%
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|
ROI Two
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20 charts in 8 hours
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90%
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|
ROI Three
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30 charts in 8 hours
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90%
|
Your department currently receives release requests for 100 charts per day. Using the audit results, AHIMA's benchmarking standard, and compliance guidelines, develop feedback for each of the ROI staff. Your feedback to each staff member should be positive and comprehensive. Feedback must address at least productivity, accuracy, and suggestions for improvement. During this process, the department director has asked you to evaluate if you have enough staff to maintain the workload and to make recommendations for a change in staffing if necessary. Develop a proposal for staffing change if necessary.
A productivity and accuracy audit recently occurred of the two scanning staff that report to you. Below are the results of the study:
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Productivity
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Accuracy Rate
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|
Scanner One
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60 charts in 8 hours
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95%
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|
Scanner Two
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100 charts in 8 hours
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75%
|
Your department currently receives on the average 200 charts per day that need to be scanned. Your facility compliance guidelines state that scanners should maintain at least a 95% accuracy rate. Using the audit results, AHIMA's benchmarking standard, and compliance guidelines, develop feedback for each of the scanners. Your feedback to each scanner should be positive and comprehensive. Feedback must address at least productivity, accuracy, and suggestions for improvement. During this process, the department director has asked you to evaluate if you have enough staff to maintain the workload and to make recommendations for a change in staffing if necessary. Develop a proposal for staffing change if necessary.