1. Think of four instances in your life when you confronted sellers' demand management practices. As a value-conscious customer, do you think that each of the four sellers served you well?
2. Your boss wants you to explain the term exponential smoothing. How do you reply?
3. Someone in your organization suspects a causal relationship between statistics on corrugated board shipments reported in BusinessWeek and your company's shipments using the boxes. How would you test this assertion? If you were to verify the relationship, how could you use it in your business?