Think of an occasion when you faced a miscommunication


1. Think of an occasion when you faced a miscommunication problem. What do you think caused the problem? How do you think it should have been handled better?

2. Discuss organizational rumors you have heard: What they were about, how they got started, how accurate they were, and how people reacted to them. What lessons can you learn from these episodes?

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Operation Management: Think of an occasion when you faced a miscommunication
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