1. What would social interaction be like without rules and roles?
2. Think of a group to which you belong. In what ways is your membership in this group a means to an end? In what ways is your membership in this group an end in and of itself?
3. What are the stages of group development outlined in this chapter? How do each of these stages contribute to the effective functioning of the group?
4. What can senders do to improve communication effectiveness? What can receivers do?