1. Compare Audit Processes: The Process Audit - by Michael Hammer) and Baldrige National Quality Program: Criteria for Performance Excellence (TQM)
2. A stock currently has a zero growth dividend policy and just paid a dividend of $4/share. They will keep this policy for the next 10 years. Afterward, they will increase their dividends by 2.5%/year, indefinitely. R=14%. Calculate the dividend payment in year 18.