Question: There are significant differences between large and small organizations; I have read that decentralization is typically present in large organizations. I was introduced to the Balanced Scorecard, which is used to help managers make better decisions with more current data. I read an example about a Hyatt Hotel chain, in which the employees at a specific site (Maui) were authorized to make a decision regarding a hotel guest's checkout time.
- Provide an example of how a late checkout would impact the organization's goals.
- What are the relevant data that contribute to this decision?
- How does the Balanced Scorecard help with the decision-making process?
- What is the ROI for this decision?
- In the answers use your critical thinking skills to determine if all pertinent points were covered.
- Finally, explain how the use of ROI alone can lead to bad decisions.
- I would like to request this tutor, please. Perla SS