Theory of constraints and queuing theory


Scenario :

As the company examines various methods to assess its performance and design processes, it is looking for an analysis of the existing workflow production process and the factors that most directly impact such measurements. As a review, the most common metrics for production processes are as follows:

Quality: the number of defects associated with a given product

Cost: material and labor cost

Timeliness: how quickly products are manufactured and delivered

Flexibility: the degree to which the production process can be adapted to produce other products or specific products more quickly

Productivity: a ratio of outputs divided by inputs

Efficiency: a ratio of actual outputs divided by standard (or expected) outputs, multiplied by 100% to give a total efficiency percentage

Cycle time: the total time it takes to complete a production process

Theory of Constraints and Queuing Theory

Using course materials and other research, complete the below:

Explain how each measure can be applied to the company's production planning process. Can the company use each one? How?

Rank the criteria listed above in order of importance to the company's production planning strategy detailing your rationale for such a ranking.

Identify other measures that might apply to the company and explain them.

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Operation Management: Theory of constraints and queuing theory
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