1.The only role performed by the servicescape is to attract or deter entry; it does not actually influence the degree of success consumers experience in executing their plans once inside.
A:TRUE
B:FALSE
2.In a sense, the servicescape can be viewed as nonverbal communications.
A:TRUE
B:FALSE
3.The work environment of a lawyer does not affect whether clients and/or colleagues view her as successful and trustworthy.
A:TRUE
B:FALSE
4.The musty smell of old papers at a used bookstore is an example of an ambient condition.
A:TRUE
B:FALSE