TRUE/FALSE
1) The root causes of the problems associated with the process are identified using a cause-and-effect diagram ________
2) The first step in many process improvement projects is to create a map of the process as it exists ________
3) The first step in process mapping is to settle on a standard set of process mapping symbols to be used ________
4) The cause-and-effect diagram is used to move to lower levels of abstraction in solving problems ________