1 Organizations with adhocracy cultures are described as:
Internally focused and valuing stability and control
Externally focused and valuing flexibility
Externally focused and valuing stability and control
Internally focused and valuing flexibility
2. Keyshawn is a player on a professional football team. Because of this, his play every week is scrutinized by fans and media, as well as his own coaches. Sometimes, their comments are very negative and even personal. Keyshawn will handle this better if he has a high level of _________ intelligence.
Bodily-kinesthetic
Intrapersonal
Spatial
Interpersonal
3. The interdisciplinary field dedicated to understanding and managing people at work is called:
Management dynamics
Organizational dynamics
Management theory
Organizational behavior
4. The distinction between flexible and fixed individual differences:
Is that managers should hire people based on their attitudes and emotions
Is that managers have little or no impact on flexible differences
Has no practical value for managers
Is that managers have little or no impact on fixed differences
5. A person can build his/her social capital by:
Learning a new language
Getting a mentor
Being trained in new skills
Shadowing a higher-level manager
6. Self-enhancement and self-transcendence are:
Personal attitudes
Workplace attitudes
Cognitions
Endpoints of one of the dimensions of values
7. Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a:
Semantic memory
Stereotype
Negativity bias
Self-serving bias
8. Regarding using personality testing as part of the hiring process, experts have concluded that:
There are many valid instruments available to managers to test for personality types
The typical personality test is not a valid predictor of job performance
The effects of personality on job performance are so large it cannot be ignored by managers
Only the Big Five should be used as predictors of job performance
9. The two dimensions of the competing values framework are:
Internal-external and anticipatory-retrospective
Group-individual and stable-flexible
Internal-external and group-individual
Internal-external and stable-flexible
10. Performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test is likely to be most closely related to:
Interpersonal intelligence
Naturalist intelligence
Intrapersonal intelligence
Logical-mathematical intelligence
11. The contingency approach suggests that:
A manager needs to learn a set of hard-and-fast rules.
OB theories apply to all situations.
There is one best way to manage.
The best answer depends on the situation.
12. Janelle, one of Abdul's employees, has performed poorly on many aspects of her job since she was hired four months ago. This is likely to be attributed to:
Fundamental bias
Internal causes
Self-serving bias
External causes
13. The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change.
Product
Radically innovative
Innovative
Adaptive
14. The productive potential of an individual's knowledge, skills, and experiences is known as:
Human capital
Ethical capital
Soft skills
Social capital
15. The steps in the process of stereotype formation and maintenance in order are:
Categorization, inferences, expectations, maintenance.
Categorization, expectations, inferences, maintenance.
Inferences, categorization, expectations, maintenance.
Expectations, categorization, inferences, maintenance.
16. In Ajzen's theory of planned behavior, ___________ is (are) the key link between _________.
Attitudes; intentions and planned behavior
Norms; intentions and planned behavior
Intentions; attidtudes and planned behavior
Intentions; norms and attitudes
17. The process that enables us to interpret and understand our surroundings is called:
Stereotyping
Suppression
Perception
Selection
18. Camilla, a manager, notes that while Wilhelm's written reports are very thorough and accurate, his oral presentations are not effective. Camilla is looking at:
Explicit factors
Distinctiveness
Implicit factors
Consistency
19. Acme Movers is a company that ships goods and cargo to all locations in the United States. The employees understand that the company's primary vision of timeliness, efficiency and low-cost services is important to maintain the competitive edge over other movers in the business. They constantly work to ensure that all deliveries reach their destinations on schedule, and the company, in turn, rewards the employees with performance-based awards and profit sharing. Which function of organizational culture is exemplified here?
Shaping behavior by helping members make sense of their surroundings
Facilitating collective commitment
Giving members an organizational identity
Promoting social system stability
20. The extent to which an individual identifies with an organization and commits to its goals is called:
Organizational satisfaction
Perceived organizational support
Organizational commitment
Job involvement
21. Stimulation is in the ____________ part of Schwartz's model.
Self-transcendence
Openness to change
Self-enhancement
Conservation
22. Sustainable businesses tend to be run by CEOs who are:
Target-driven
Intelligent
Controlling
People-centered
23. Research shows that, in general:
Social capital can improve operations.
Social capital increases group conflict.
Social capital decreases work group integration.
Social capital decreases organizational performance.
24. When something is _______, it stands out from its context.
A schema
Semantic
Stereotypical
Salient
25. Which of the following is the least fixed of a person's individual differences?
Emotions
Attitudes
Cognitive abilities
Intelligence
26. Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes:
High self-direction
High social value
High influence over others
High security
27. ___________ is associated with success for managers and salespeople.
Extraversion
Introversion
Agreeableness
Emotional stability
28. Which of the following mechanisms for changing organizational culture addresses all three levels of culture?
Deliberate role modeling, training, and coaching
Workflow and organizational structure
Organizational goals
Rites and rituals
29. According to the Ajzen model, the strongest predictor of an employee's behavior is (are):
The employee's values
The employee's attitudes
The employee's intentions
Social norms
30. The potential to understand and regulate oneself is known as:
Kinesthetic intelligence
Naturalist intelligence
Intrapersonal intelligence
Interpersonal intelligence