1. The flow rate of customers at a state fair is 100 per hour. The fair is open from 8am to 8pm. How many customers come through the fair during that time?
1. 1000
2. 120
3. 100
4. 1200
2. The oft-told story of the Nordstrom customer who returned a set of tires:
a) shows how irrational some customers are.
b) illustrates positive ripple effects that can come from a service tale becoming a legend.
c) reflects poorly on the manager since Nordstrom doesn't even sell tires.
d) reinforces the need to maintain management control on what employees give away.
3. In colonial America before the widespread use of prisons, most non-violent law violators were responded to with: Select one:
a. execution b. probation c. corporal punishment d. restorative justice