One of the challenges for IT management is how to staff and organize those efforts. How that's done can have serious implication for the morale of the IT area. That might not be very evident to some of us. But if an IT area is divided organizationally into two areas, maintenance and new development, it's easy for those people in the maintenance area to feel stuck - stuck with the old stuff (old systems and old technology) and stuck in their career path. From a business perspective, the maintenance efforts on the "old" systems is critical. Those old systems "keep the light on" and many times are the source for the companies ongoing revenues.
So how might an IT manager attack this problem? The need for maintaining the IT solution is there, but he/she has to keep the employees happy and feeling valued. What are some approaches that the IT manager can take?