1. The multimillion dollar psychological testing industry has been criticized for unreliability. And recent studies reveal a very low correlation between good test result and effective performance at work. Given these problems what might be a better way for employers to screen job applicants?
2. Briefly describe an incident that you recently encountered or were asked to help with. Include details such as who, what, when, where, and how. Document the incident and its resolution using the guidelines described in this chapter.