The Soda Summit police chief just announced a new shift schedule to her department. In the past, police have always worked eight-hour shifts, five days a week. Now, the chief wants the officers to work ten-hour shifts, four days a week. Her goal is to reduce overtime. Her officers are concerned because they count on overtime to supplement their salaries every month. The police officers’ union in Soda Summit is very powerful, and, in the long run, it will decide whether or not the officers follow the new schedule.
1. The most likely cause of resistance to change in this situation is:
Self-interest on the part of police officers
Self-interest on the part of the police chief
Lack of certainty about future events
2. The most effective tactic for implementing change in this situation would be:
Coercion
Education
Top management support
Negotiation
3. Groupon may have felt ____ when it repeatedly missed goals for revenues and profits, negotiated less favorable deals with merchants, and saw a sharp drop in share price.
a need for freezing
resistance to creativity
resistance to change
a need for change