Question: 1. What did Elizabeth Brown do wrong?
2. If she did something wrong why did she win this case?
3. What did CSC do wrong?
4. The letter CSC sent to Brown stated that Brown's failure to respond "could" result in legal action. Doesn't that mean that it may not result in legal action?
5. In the scheme of things, who behaved worse - Brown or CSC? Explain your answer.