1. The “insight” aspect of the IDIC model includes:
a. Differentiate and Customize b. Identify and Differentiate c. Interact and Customize d. Identify, Differentiate, Interact, and Customize
2. The customer-centric company would gather customer information by:
a. Measuring average demand in groups of customers b. Measuring average demand based on customer-specific information c. Gathering customer-specific information d. Gathering customer-specific information and aggregate information.