The key takeaway from TQM is that customer requirements are always met or exceeded. This statement is proved to be the focal point of any organization because simply, without customers, you have no business. While many organizations may have all the right processes set-up, it takes management leadership to make your company stand out from the pact. I strongly believe that true leaders can lead people. These leaders can easily have an entire organization back them up on all there moves. Discuss briefly. What are the challenges and how can we solve them.