ITIL stands for the Information Technology Infrastructure Library. ITIL is the international de facto management framework describing "good practices" for IT Service Management. The ITIL framework evolved from the UK Government's efforts during the 1980s to document how successful organizations approached service management. In what ways can the ITIL® framework minimize the impact of change?
Search the Internet for information on ITIL.
Minimum number of words 500, referencing with Harvard style and the number of references not less than three Academic Articles or books.