1. The issues management process contains two basic functions
Planning and implementation
Identification and resolution
Planning and controlling
Leadership and followership
2. Key questions proposed to use in analyzing issues includes all of the following except
Who is affected by the issue
Who is in a position to exert influence on the issue
Who can best afford to resolve the issue
Who ought to care about the issue
3. The case that is generally agreed to have made crisis management is the
Ford/Firestone tire tread separation case
Johnson & Johnson Tylenol case
Enron scandal
Eon Valdez oil spill
4. Public interest in business ethics is at an all-time high.
True
False