1. The four steps in redesigning a business for E-commerce is to determine if existing CRM can be linked to online transactions, identify the “rules of the business, identify the necessary steps in the customer process, and
A. launch a website
B. establish a channel partner
C. build a business dictionary
D. establish a paypal account
2. The buyer/seller model for E-commerce includes presale, __________, and postsale.
A. order
B. payment
C. distribution
D. promotion