The forbes article titled abandon email as a customer

Question

Need help please.

This week, we will discuss the technology and channels involved in delivering customer service. Complete the following assignment:

• The Forbes article titled Abandon Email as a Customer Service Channel at Your Peril discusses the channels of customer service that consumers prefer to use.
  • What do you feel are the customer service channels people are most willing to use to resolve problems?
    • The least willing?
      • Explain why for both.
  • Provide two detailed examples of your own personal experiences with the most preferred channels.
  • Provide two detailed examples of your own personal experiences with the least preferred channels.

Your completed assignment should be at least 1 page.

Textbook References:

Roberts, M. L., & Zahay, D. (2013, 2008). Internet Marketing: Intergrating ONline and Offline Strategies, (3rd ed.). Mason, OH: South-Western.