Assignment -
The following shows different types of warranty claims in the service department of a computer electronics chain.
|
Possible Cause
|
# of total claims involved
|
Defects #
|
|
Bad incident #
|
45,124
|
425
|
|
No coverage
|
45,124
|
123
|
|
AR Clerical error
|
23,345
|
54
|
|
Incomplete info
|
45,124
|
15
|
|
CSP Product not registered
|
18,975
|
113
|
Draw a Pareto diagram to analyze the defects, and state your conclusion. Show your work above, below, or to the side.