1. The following is(are) advantage(s) of BPR:
a. Cycle time reduction
b. Effective communication
c. Both ‘a’ and ‘b’ (i.e., Cycle time reduction and effective communication are advantages of BPR).
d. Laying off employees
2. The following process model (diagram) is most useful in separating the “front-office” activities from the “back-office” activities of an organization.
Service Blueprint
Process Flow Diagram
Project Flow Diagram
Process Chart