The following data is collected from customer complaints about service problems at a hotel. Complaint types are coded A-G. Use a
Spreadsheet to construct a Pareto chart for this data.
|
Categories
|
Frequency
|
|
A
|
5
|
|
B
|
9
|
|
C
|
22
|
|
D
|
5
|
|
E
|
18
|
|
F
|
9
|
|
G
|
7
|
In your own words explain principles of lean thinking. Use a logistics related example to show where and how those concepts apply.