The vice president of a department store for a diversified company has hired your consultant firm to assist in the development of a new Point of Sales (POS) system for the store's outlets. There had been another firm, which began as the project manager, but they were fired after a year since the project was over budget and not nearly complete. Users are dissatisfied with the sample input screens, managers are unhappy with the reports that are available, and several programming staff members are threatening to resign. Your firm has been hired because you use a structured system development methodology that can rescue this project.